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How 1bat Handles Your Personal Information

This privacy policy explains exactly what data 1bat collects when you use your account, make a deposit via JazzCash, Easypaisa or Raast, or browse our lobby.

Account data handled with careJazzCash, Easypaisa, Raast payment data protectedYour right to access and delete dataClear retention periodsPakistan-eligible users covered
1bat How 1bat Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to ask us to delete your account information, our support team handles privacy requests directly. Reach out through any of the channels below and quote your registered account number so we can locate your records without delay.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered phone number so we can match your account and respond accurately.

Live Chat

Open the live chat from your account dashboard at any time. Our team can log a formal privacy request on your behalf and confirm receipt during the session.

Account Help Centre

The Help Centre inside your account lists step-by-step paths for data access requests, cookie preferences and account closure with full data removal.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply practical, consistent data-handling standards across every part of the platform — from the moment you log in on mobile to the point your withdrawal clears back to your Easypaisa or Raast wallet. Here is what that looks like in practice.

Secure Data Storage Account records and transaction logs are stored on encrypted servers. Access is restricted to authorised staff only, and audit trails log every internal data access event.
Cookie Controls Session cookies keep your lobby position and wallet state intact as you switch between games and your account page. You can adjust non-essential cookie preferences in your account settings at any time.
Payment Data Separation JazzCash, Easypaisa and Raast payment flows are handled by certified payment processors. We retain only the transaction reference — never your wallet PIN or full account credentials.
Retention and Deletion We keep your data while your account is active and for the period required by applicable law after you close it. Once that period passes, we delete or anonymise your records on request.

Common Questions About Your Privacy at 1bat

These are the questions we hear most often from account holders in Pakistan about how their data is handled, who can see it, and what they can do about it.

We collect your name, email, phone number and any documents needed to verify your identity and eligibility. Payment transaction references from JazzCash, Easypaisa or Raast are also logged against your account.

We share data only with payment processors and identity verification partners, and only the minimum required. We do not sell your personal information to advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email, quote your registered phone number, and ask for a data access request. We will confirm receipt and provide your records within the timeframe required by applicable law.

Yes. Submit a deletion request through live chat or the Help Centre inside your account. We will close the account and remove your data once any legally required retention period has passed.

Your wallet PIN and full account credentials are never stored on our servers. Only the transaction reference and amount are retained, processed by a certified payment handler operating on encrypted connections.

We use session cookies to keep your lobby and wallet state active as you navigate. Non-essential cookies can be adjusted in your account settings. Turning off session cookies may affect how your login and game state behave.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.